FREE SHIPPING OVER $66

      Shipping & Delivery

      Orders are prepared and shipped from Monday to Friday. Most orders are dispatched within 48 hours of the order date. Orders placed on weekends or public holidays are generally processed within the next 2 business days.

      If we are unable to process your order due to inaccurate or incomplete payment information, processing may be delayed by up to 2 additional business days. If your order contains out-of-stock items, processing and shipment may require up to 5 extra business days.

      Please note that TeeAJX is not responsible for lost or stolen packages. If your package is missing, we recommend contacting the shipping carrier as soon as possible to file a claim.

      Overall Delivery Time = Order Processing Time + Shipping Time

      Processing Time
      Orders typically require 1–3 business days to prepare.

      Shipping Time
      Standard shipping usually takes 5–7 business days.

      All timeframes refer to business days only. During peak seasons or major holidays, increased air freight volume may result in transportation delays. If you require urgent delivery, please contact us in advance with your required delivery date, and we will do our best to prioritize your order.

      Before shipment, every item undergoes careful preparation and strict quality control. As a result, total delivery time may vary slightly from the estimated shipping time alone.

      Shipping Time and Charges

      Packages usually arrive within 3–5 business days after shipment, depending on the selected carrier and shipping method. We work with reputable logistics providers such as UPS, DHL, TNT, and FedEx.

      Shipping time and shipping fees vary based on the shipping method selected at checkout.

      Standard Shipping
      Estimated delivery: 5–7 business days
      Shipping fee: $88.88

      Please note that it may take several days after shipment for tracking information to become active in the courier’s system. If tracking details are not immediately available, please check again later. Estimated delivery times remain valid regardless of tracking status updates.

      Shipping Notice

      Shipping times are estimates and begin from the shipping date, not the order date. External factors such as flight schedules, customs inspections, or weather conditions may affect actual delivery times.

      During major holidays, higher freight volumes may cause additional delays.

      If your shipping address is located in a rural or remote area, delivery may take an additional 1–2 business days, and you may be required to collect your package from a local post office.

      When placing your order, please carefully review your shipping address, phone number, and email address to avoid delays or delivery issues.

      Shipping times may be extended due to incorrect address information, customs clearance procedures, or other unforeseen circumstances.

      If you experience any of the following issues:

      • Your package has not arrived within the estimated timeframe

      • Tracking shows the package as delivered, but you have not received it

      • Your package is missing items or contains incorrect items

      Please contact our customer service team promptly so we can assist you.

      Contact Information

      For any shipping or delivery-related questions, please contact us at:gaivaglnajh@gmail.com

      What is neoprene?

      Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

      Why does StrideOn use neoprene in its products?

      We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

      Is neoprene waterproof?

      Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

      Is neoprene easy to clean?

      Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

      Does neoprene provide padding or protection for my belongings?

      Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

      How does neoprene feel to the touch / against my skin?

      Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

      Do StrideOn shoes with neoprene or other materials provide arch support?

      Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

      Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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