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Return Policy

At TeeAJX, our priority is to deliver high-quality products and provide an enjoyable shopping experience. Our Return and Exchange Policy is designed to assist customers with various return or exchange situations clearly and fairly.

We want you to feel confident when shopping with TeeAJX. If for any reason you are not fully satisfied with your order, please contact us within 30 days of the delivery date. Our customer service team is always here to help.

Order Cancellation

If you would like to cancel your order, please contact us at gaivaglnajh@gmail.com,including your order number and the reason for cancellation.

a. Orders canceled within 24 hours of purchase and not yet shipped are eligible for a full refund.

b. Orders that have already been shipped cannot be canceled. In this case, you may initiate a return after receiving the package.

c. Refunds are typically processed within 5–15 business days. If you have not received your refund within 30 days, please contact us for further assistance.

Return & Exchange Conditions

Returns without prior authorization will not be accepted.
Return or exchange requests must be made within 30 days of receiving the original order.
All returned items must be in their original condition, unworn, unwashed, unaltered, and undamaged, with original tags attached.
All returns or exchanges must be shipped using a trackable shipping method. Returns without tracking information will not be processed.

Return Process

Please email our Customer Service team at

gaivaglnajh@gmail.com

within 30 days of receiving your order. Include a clear explanation of the issue along with supporting photographs. Returns without prior approval may be refused.
Once your return request is approved, you will receive return instructions. Please send the item back using the provided return address and include the following information inside the package: Order Number, Email Address, and Full Name. This information is required to process your refund.
All returned items will be inspected upon arrival. Once approved, your refund will be issued, and you will receive an email confirmation. Refunds typically take 5–15 business days to appear in your account, depending on your bank or payment provider. We reserve the right to refuse refunds for items returned in unacceptable condition. If you do not receive your refund within 15 days after confirmation, please contact us.

Important Notes

For detailed return instructions and the return center address, please contact

gaivaglnajh@gmail.com.
Returns sent without prior authorization or sent directly to the address listed on our website or package will not be accepted or refunded.
We reserve the right to reject return requests if clear photographic evidence or sufficient details are not provided. If we are unable to contact you via email, we may be unable to process your request.
The buyer is responsible for return shipping costs.
Please retain your shipping receipt and tracking number when returning items. TeeAJX is not responsible for items that are lost, damaged, or incorrectly shipped during return transit.
TeeAJX eGift Cards are non-returnable, non-refundable, and non-exchangeable.
Final Sale items are not eligible for return, refund, or exchange.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:
Email: gaivaglnajh@gmail.com

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.