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FAQ

1.How do I contact Customer Service?

Email us at: gaivaglnajh@gmail.com

2.Can i exchange the products i received?

At TeeAJX we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options. The details please review our return policy. Note that we can't offer exchanges if the products are out of stock. All sale items are final sale, we do not offer refunds unless deemed faulty.

3.Can I change the receiving address of the order?

We aim to pack and ship out your order as quickly as possible. If you need to change your receiving address, please contact our customer service personnel as soon as possible after ordering the goods and provide a new receiving address. Our customer service personnel will handle it for you, because we can only change your products before they are unpacked and shipped, so you need to contact us as soon as possible to change the address

4.Can I cancel the order after I place the order?

We aim to pack and ship out your order as quickly as possible. If you need to cancel your order, contact us as quickly as possible on gaivaglnajh@gmail.com. We will try our best to accommodate the cancellation but unfortunately we cannot guarantee that it will be possible.

5.What should do if I have received a faulty item or the different size?

Your product has arrived broken or is deemed to be faulty or, Has a manufacturer fault. If you believe that your purchase has a fault, please email our friendly Customer Service team at gaivaglnajh@gmail.com with your invoice number and the details of the fault. Our team will happily assist you further. Please be aware it is at the discretion of the company to deem an item faulty.

The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out.

6.I have been issued a refund but the fund are not in my bank account,what now?

All funds should appear on your bank statement within 5-10 working days. (Please note that refund times are dictated by the card issuers and are outside of our control)

7.How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure your information, please consult our Privacy Policy.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

FAQ